Aged Care Package Scheme

At Our Health Tribe, we’re committed to helping older Australians live independently and maintain their well-being. The Aged Care Package Scheme (also known as the Home Care Packages program) is a government-funded initiative designed to support seniors who want to remain in their homes for as long as possible. Through this scheme, eligible individuals receive tailored funding that can be used to access a range of services—including those we provide at Our Health Tribe—to boost comfort, mobility, and overall health.

What Is the Aged Care Package Scheme?

  • Government-Funded Support: The Australian Government subsidises a portion of in-home care costs, with four different package levels (Level 1–4) based on assessed need.

  • Personalised Care Plans: Once you’re approved, a Care Plan is developed in consultation with you (and your support person, if you wish). This plan outlines the services you need—be it health services, domestic assistance, or allied health support.

  • Flexible Use of Funds: Funding is allocated directly to you, and you choose a provider (or providers) to deliver the services in your Care Plan. At Our Health Tribe, we can work with you (and your approved package) to deliver the therapies you need.

Who Is Eligible?

  • Age Requirement: Generally, you must be aged 65 or older (50+ for Aboriginal or Torres Strait Islander people).

  • Assessment by ACAT/ACAS: To access the scheme, you first need an assessment from the Aged Care Assessment Team (ACAT) or Aged Care Assessment Service (ACAS) in your state or territory. They’ll determine your level of care needs.

  • Australian Citizen or Permanent Resident: You must reside in Australia and hold appropriate residency status.

  • Living at Home: You need to be living in a private residence (own home, family home, or rental) or in a retirement village—as long as you’re not already in a residential aged care facility.

How to Access the Scheme

  1. Contact My Aged Care

    • Call the My Aged Care contact centre on 1800 200 422 or visit www.myagedcare.gov.au.

    • Provide basic information about your situation and ask for an ACAT/ACAS assessment.

  2. Undergo the Assessment

    • An assessor (often an occupational therapist, nurse, or social worker) will visit your home to discuss your health, mobility, social support, and daily-care needs.

    • They recommend which level of Home Care Package (Level 1–4) is most appropriate.

  3. Receive Approval & Package Level

    • If approved, you’ll be placed on a national queue. Wait times vary, but you can nominate providers (like Our Health Tribe) to deliver your approved services.

  4. Choose Your Provider

    • Once your name reaches the top of the list, you receive a formal offer. You then select a Home Care Package provider (also called a “registered provider”) to manage your funds and coordinate services.

    • Our Health Tribe can be nominated as your preferred allied health provider, working alongside your package coordinator to deliver therapies.

Our Services You Can Access Through a Home Care Package

At Our Health Tribe, we offer a broad range of holistic and allied health services that can be funded, either fully or partially, by your Home Care Package. Depending on your individual Care Plan, you may access:

  • Osteopathy
    Gentle, hands-on techniques to improve joint mobility, reduce pain, and enhance overall function—ideal for managing age-related musculoskeletal concerns.

  • Naturopathy & Nutrition Support
    Personalised herbal, nutritional, and lifestyle recommendations to support digestion, energy levels, immune function, and healthy aging.

  • Hypnotherapy & NLP (Neuro-Linguistic Programming)
    Evidence-based techniques to manage anxiety, improve sleep, and foster mental well-being, helping you maintain a positive mindset as you age.

  • Massage Therapy & Lymphatic Drainage
    Therapeutic massage to relieve muscle tension, promote circulation, and support lymphatic flow, which can reduce swelling and improve comfort.

  • Health Coaching & Lifestyle Planning
    One-on-one guidance to set realistic health goals, manage chronic conditions, and stay motivated through tailored action plans.

  • In-Home Visits (Where Available)
    For clients who have difficulty travelling, we can arrange home visits—subject to package funding and your Care Plan.

Tip: Always check with your Home Care Package coordinator or your My Aged Care portal to confirm which services are included under your approved package level. We can liaise directly with your coordinator to ensure seamless service delivery.

Why Choose Our Health Tribe?

  1. Holistic, Patient-Centred Care
    We believe in treating the whole person—body, mind, and spirit. Your Aged Care Package funds only the services you need, and we’ll work with you to build a plan that meets your individual goals.

  2. Experienced Practitioners
    Our team includes qualified osteopaths, naturopaths, hypnotherapists, and massage therapists with extensive experience in aged-care and gentle therapy techniques.

  3. Integrated Approach
    Whether you need pain management, lifestyle guidance, or mental health support, our multidisciplinary team collaborates to give you a cohesive, supportive experience.

  4. Transparent Communication
    We’ll keep you and your family informed every step of the way—no jargon, no surprises. You’ll always know what therapies you’re accessing, how your package funds are being used, and what to expect in future sessions.

How to Get Started with Our Health Tribe

  1. Obtain Your ACAT/ACAS Approval
    If you’re not yet assessed, start by calling My Aged Care on 1800 200 422 to arrange the evaluation.

  2. Receive Your Home Care Package Offer
    Once you’re approved and offered a package level, you’ll need to activate it by choosing a provider.

  3. Nominate Our Health Tribe
    Inform your package coordinator that you’d like to engage Our Health Tribe for your allied health and holistic therapy needs.

  4. Book Your Initial Consultation
    Once we’re approved as your provider, call us on 0452 062 241 or email info@ourhealthtribe.co to schedule your first appointment.

  5. We Liaise with Your Coordinator
    We’ll connect directly with your Home Care Package coordinator to finalise your Care Plan and confirm funding for each therapy or service.

  6. Begin Your Tailored Care Plan
    Attend your first session—whether in-clinic or, if eligible, in-home—and start experiencing the difference that personalised, holistic care can make.

Frequently Asked Questions

1. Which package level covers osteopathy and massage therapy?

Level 2 (Low-Level Care Needs): You may receive occasional allied health visits—typically one or two osteopathy or massage sessions per month, depending on your overall Care Plan and budget.

Level 3 (Intermediate Care Needs): Offers a larger budget that can support a regular schedule (e.g., weekly or fortnightly) of osteopathy and/or massage therapy.

Level 4 (High-Level Care Needs): Provides the most funds, allowing for ongoing, frequent allied health services (such as weekly osteopathy or massage) without needing to pay a significant gap.

Tip: The ACAT/ACAS assessor will recommend the level based on your assessed need for pain management, mobility support, or complex conditions.

2. Can I access all Our Health Tribe services through my Home Care Package?

Most of our holistic and allied health therapies—Osteopathy, Naturopathy, Hypnotherapy, Remedial Massage, and Health coaching—can be funded if they’re included in your Care Plan. We liaise with your package coordinator to confirm which services align with your approved funding.

3. What if my package level doesn’t fully cover the cost of a service?

You have two options:

Pay the Gap: Book the therapy you need and cover any shortfall between package funding and the provider’s fee.

Adjust Your Care Plan: Work with your coordinator to reallocate funds—prioritising the services most critical to you—or consider requesting a re-assessment to move to a higher level.

4. How long does it take to get approved for a Home Care Package?

Wait times vary by region. After your ACAT/ACAS assessment, it can take anywhere from a few weeks to several months before you receive a formal package offer. Once approved, you can retroactively apply funding to any interim private sessions (subject to package rules).

5. My loved one has mobility challenges — can Our Health Tribe come to the home?

Yes. If in-home visits are approved in your Care Plan, we can arrange home-based osteopathy, massage, or other therapies. Availability depends on your package funding and location (e.g. Noosa region). Let us know when you book, and we’ll confirm home-visit options.

6. How do I choose Our Health Tribe as my provider?

Complete your ACAT/ACAS assessment via My Aged Care (1800 200 422).

When you receive your package offer, inform your package coordinator that you wish to nominate Our Health Tribe for any allied health services.

Contact us to schedule your first appointment—either in-clinic or (if approved) at home—and we’ll coordinate directly with your coordinator to finalise your Care Plan.

Ready to Explore Your Options?

Our Health Tribe is here to guide you through every step of the Aged Care Package Scheme—so you can focus on living well, not paperwork.

  1. Call Us at 0452 062 241

  2. Email info@ourhealthtribe.co

  3. Visit ourhealthtribe.co for more information

Whether you’re just beginning your journey with My Aged Care or ready to activate an approved package, our friendly team will help you understand your entitlements, streamline the process, and deliver the therapies that matter most. Let’s work together to keep you—or your loved one—healthy, supported, and thriving at home.